Think ahead.
Review the route, resources and practical arrangements before you travel, so foreseeable issues can be addressed early.
TRUST & ASSURANCE · 信任与保障
Confidence, built
on responsibility.
From company credentials to practical preparation and clear accountability, we take every aspect of your trust seriously.
LICENSED TRAVEL SERVICES
China & beyond.
Domestic, outbound and inbound tourism.
QUALITY GUARANTEE DEPOSIT
RMB 1.4 million
Documented tourism service quality guarantee deposit.
PROFESSIONAL RESPONSIBILITY
Care, throughout.
Preparation, coordination and accountability.
01 / COMPANY CREDENTIALS
A clear foundation.
Travel agency licence No. L-BJ-CJ00650. The documents below show the licensed business scope and legal business registration.
02 / INDUSTRY CREDIT RECORD
Open to scrutiny.
The published Beijing culture and tourism industry record shows an A credit rating, with no administrative penalties, abnormal operations listing or warning information in the displayed record.
Records reflect their issue or capture date. You can consult the official register for the current status.
View the Official Credit Record
Beijing tourism industry credit recordView original document03 / TOURISM SERVICE QUALITY GUARANTEE
A documented commitment.
The published deposit receipt records RMB 1.4 million in a dedicated tourism service quality guarantee account. The original receipt and deposit agreement are available below.
This deposit supports eligible claims under the applicable statutory arrangements. It is not an unconditional refund guarantee for every booking.
04 / TRAVEL AGENCY LIABILITY INSURANCE
Responsibility,
supported by cover.
The published travel agency liability insurance policy is issued by PICC Property and Casualty Company under the travel agency liability insurance demonstration scheme.
RMB 2 millionLiability limit per incident
RMB 3 millionAggregate liability limit
RMB 1.5 millionPersonal injury / death liability limit per person, per incident
The figures above describe the displayed policy. Cover is subject to its insured period, terms, exclusions and limits. Travel agency liability insurance is separate from your personal travel insurance. Current policy details can be requested before booking.
Travel agency liability insurance policyView original document05 / INDUSTRY MEMBERSHIP
Connected to our profession.
Council Member, Custom Travel Branch of the China Association of Travel Services
Zhihe Yilv (Beijing) Tourism Co., Ltd., the company behind Zen Hearth Voyages, is named as a council member in the branch’s 2025 registration certificate.
Registration year: 2025 · Issued: August 2025
Certificate No.: CATS24-014109
Council membership certificate · 2025View original document06 / OUR RESPONSIBILITY
Care begins before departure.
Stay involved.
When plans change, your travel team coordinates the details and works with you towards a practical solution.
Own our part.
Where an issue is our responsibility, we accept that responsibility and work to resolve it.
HOW TO PLAN YOUR TRIP
Plan your private China tour.
Send your dates, group size and interests. We will discuss a suitable route and prepare a personalised proposal.
Send your requirements.
Your interests, your pace, your wish list. There is no need to have it all worked out.
Review your itinerary.
We refine your route, stays and experiences into a personal itinerary and a clear proposal.
Confirm and prepare.
Arrive with the arrangements in place and a dedicated team to coordinate your journey.